Basic principles concept of quality management

Quality policy
Stock Company Železiarne Podbrezová

Customers and other Interested Parties
- Know and meet the requirements of customers and other stakeholders, to be a reliable partner, to have a good relationship and mutual trust.
- Produce quality products according to customer requirements in accordance with valid legislation, requirements of technical standards, and product regulations.
- On the basis of customer satisfaction measurement results, take the necessary steps to improve.

Persistent Employee Development
- Meet the requirements for education, training, and management of employees.
- Create an appropriate work environment and provide the necessary resources that positively influence the fulfillment of quality requirements while at the same time achieving the intended goals and quality objectives.

Process Approach
- Define processes, their interfaces and activities, set clear responsibilities and powers for process management.
- Plan and make available the resources needed to implement the processes.

System Approach
- Apply, develop, and continually improve the quality management system to meet the needs and expectations of customers and other interested parties

Collaboration with Suppliers
- Monitor and evaluate the capability of our suppliers.
- Create clear and open communication for mutually beneficial cooperation with our suppliers.

Continuous Improvement
- Continually improve product quality, implement a defect-free strategy at all levels of management, increase the efficiency and effectiveness of all quality management system processes.
- Regularly review the quality management system, apply fact-based decision-making principles, and set specific quality improvement goals and measures.
- Use employee incentives to improve the performance of all processes and activities.